Start Of Zendesk Chat Script |
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Chat API The Web Widget includes a chat component that lets users chat with an agent. The component is represented by the chat object of webWidget. Settings. Question. How can I customize the Chat widget using the JavaScript API? Answer. Using our JavaScript API is a great way to make some changes and customization to your Chat. Zendesk formerly Zopim offer a simple-to-use Live Chat widget that can be embedded on your site. The widget gives your customers an easy and instant way of getting in touch but you can also use it as a form to gather customer information or even to enable customers to sign up to your mailing list! If you are using the Chat/Zopim standalone widget or Zendesk Chat Wordpress/Shopify plugins and have a CSP policy specified on your website, you will need to add the new URLs by April 26th, 2019. If you are unsure if you are using the Chat/Zopim standalone widget, this is what the Chat standalone widget code looks like. The Agent Scripting App by Zingtree is extremely handy for companies that offer live support, as it allows your agents to have interactive, standardized scripts to follow. You can create your own custom scripts using the tools at, and the Agent Scripting App makes them appear in Zendesk.Plus, you get handy reports on how your tree is being used.

This hands-on tutorial shows you how to embed the Web Widget on a web page, and configure some basic settings using Web Widget APIs. Basic Web Widget configuration can be performed in the Admin section of Zendesk Support > Admin.However, the Web Widget APIs provide more extensive Web Widget customization. Proactive chat needs to be just as targeted and personal as any other form of customer service support. As more and more customers utilize chat, getting it right becomes even more critical. Train your agents with proactive chat scripts that marry analytics and metrics with good old fashioned empathy and you’ll be ahead of the game. Chat Lite is available for free in all Support plans. Prices shown are billed annually. For prices billed month-to-month, click here. Your free Chat trial starts on Enterprise. Public and Private apps require a Zendesk Support account. With all due respect I don't understand where exactly do I have to add this script. The script I implemented in the head of my site is: . We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy. OK, I Understand.

Open the chat window by clicking a button or link on the Help Center. This can be achieved by adding a few lines of code in HTML and JS. Steps: Attach following code to your image/link/button whi.

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